FAQ

Here are some frequently asked questions about shop

S.No.	FAQ
1	1. Seller Registration & Account Management
2	2. Product Registration & Management
3	3. Orders & Shipping
4	4. Payments & Earnings
5	5. Customer Support & Policies

FAQ DETAILS

Here are details about faqs

1. Seller Registration & Account Management

Q: How do I register as a seller on Mungchi.com?
A: After signing up, submit a seller registration request. Mungchi.com will review and approve your request.

Q: How long does it take to get my seller account approved?
A: It usually takes 1-2 business days. If additional documents are required, we will contact you.

Q: Can I update my account information?
A: Yes, you can update your profile and payment information from the seller dashboard.

2. Product Registration & Management

Q: How do I register and manage my products?
A: Once your seller registration is complete, Mungchi.com will provide a product registration and management manual.

If needed, we offer virtual meetings for additional guidance.
Detailed instructions on product registration and store management will be provided individually.

3. Orders & Shipping

Q: How do I process an order when I receive one?
A: You can check your orders in the seller dashboard and ship products using the designated shipping method.

Q: Who is responsible for shipping?
A: You can handle shipping directly or use Mungchi.com’s logistics partners.

4. Payments & Earnings

Q: When will I receive my payments?
A: There are two available payment options:

? Bank Transfer Payment

Payouts are processed on the 15th and 30th of each month and transferred to your registered bank account.
The seller is responsible for bank transfer fees.

? PayPal Payment

Sellers can withdraw their earnings at any time via PayPal, regardless of the scheduled payout dates.
Payments can only be received in USD via PayPal.
The seller is responsible for PayPal transaction fees.

Q: What currency is used for all transactions?
A: All transactions on Mungchi.com are processed in U.S. dollars (USD).

Both customer payments and seller payouts are handled in USD only.

5. Customer Support & Policies

Q: What is the return and refund policy?
A: Mungchi.com follows a standard return and refund policy. All refund requests must be handled through Mungchi.com’s customer support team.

Q: How are customer inquiries about my products handled?
A: Mungchi.com’s customer support team responds to customer inquiries. If necessary, we may contact the seller for additional information.